Wholesale virgin human hair, direct from the Xuchang factory.

1. Who we are

Xuchang Susan Virgin Hair Factory ("we", "us") operates the website xuchangsusanhair.com. We are a wholesale manufacturer of 100% virgin human hair based in Xuchang, Henan, China. This policy explains how we handle personal data we collect from visitors and customers.

2. Data we collect

• Inquiry data - when you submit our contact or sourcing form: your name, email address, company name, country, phone number (optional) and the message you write.
• Communication data - when you contact us by email or WhatsApp, we keep the correspondence needed to handle your inquiry.
• Usage data - basic, non-identifying analytics about how visitors use this website (pages viewed, approximate region, device type), where available.

3. How we use your data

We use your data only to: respond to your inquiry and provide quotations; process and deliver orders; send order-related updates; improve our website and service. We do not sell, rent or trade your personal data to any third party.

4. Legal basis (GDPR)

We process inquiry data on the basis of your consent (when you submit a form) and our legitimate interest in responding to business inquiries. You may withdraw consent at any time by contacting us.

5. Data sharing

We share data only with service providers strictly necessary to run the business - for example email hosting and delivery services. All providers are bound to keep your data confidential. Where required by law, we may disclose data to competent authorities.

6. Data retention

We keep inquiry and order data only as long as needed to serve you and meet legal obligations (for example tax records), after which it is deleted or anonymised.

7. Your rights

If you are in the EU/EEA, you have the right to access, correct, delete or restrict your personal data, and to object to processing or request data portability. To exercise any of these rights, email us at [email protected] - we respond within 30 days.

8. Cookies

This website may use basic cookies or local storage for site functionality and analytics. You can disable cookies in your browser settings; the site remains fully usable without them.

9. Contact

Questions about this policy: [email protected]. We review and update this policy as needed; the latest version always appears on this page.

1. Quality guarantee

Every order is 100% unprocessed virgin human hair, quality checked before dispatch. We stand behind our products. If a batch-level defect is confirmed, we offer a replacement or refund as described below.

2. Claim window

Report any issue within 7 days of receiving your goods. Claims received after 7 days can only be considered on a case-by-case basis.

3. What we cover

• Manufacturing defects (machine weft failure, heavily shedding cuticles, obvious chemical damage).
• Wrong items or wrong quantity shipped.
• Goods damaged in transit (with clear photos of the package and contents).

4. What is not covered

• Normal shedding or tangling that occurs with daily wear and styling.
• Colour or texture differences caused by monitor settings.
• Custom / OEM / ODM orders - made to your specification and therefore final sale, except for confirmed manufacturing defects.
• Damage caused by misuse, improper care or unauthorised processing (bleaching, dyeing, cutting).

5. How we resolve claims

• Contact us within 7 days with your order number and clear photos or a short video of the issue.
• We verify the claim and reply within 24 hours on working days.
• Confirmed defects are replaced (shipping for the replacement covered by us) or refunded at our option, based on the quantity affected.

6. Refunds

Approved refunds are returned to the original payment method within 7-14 working days after confirmation. Bank transfer fees, if any, are deducted.

7. Contact

For any claim or return question: [email protected] or WhatsApp +86 18237467812.

1. Processing time

• Stock items: dispatched within 2-3 working days after payment confirmation.
• Custom / OEM / ODM orders: production takes 7-15 working days depending on specification, then dispatched.

2. Shipping methods & delivery time

We ship worldwide via DHL, FedEx, UPS and EMS. After dispatch, typical delivery times are 3-7 working days for express services, depending on destination and customs clearance. Remote areas may take longer.

3. Shipping cost

Shipping cost depends on total weight, dimensions and destination country. An exact quote is provided with your order confirmation - no hidden charges.

4. Duties & taxes

Import duties, taxes and customs clearance fees are the buyer's responsibility unless otherwise agreed in writing. We declare the shipment honestly and provide commercial invoices for customs.

5. Tracking

A tracking number is provided as soon as your parcel is dispatched. You can follow it on the carrier's website, and we monitor deliveries for our customers.

6. Delays

We dispatch on time, but we are not responsible for carrier delays, customs holds or force majeure (weather, strikes, pandemics). If a shipment is held, we help you resolve it with the carrier.

7. Contact

For shipping questions: [email protected] or WhatsApp +86 18237467812.

1. Acceptance of terms

By using xuchangsusanhair.com and submitting an inquiry or order, you agree to these terms. If you do not agree, please do not use the website.

2. Products & quotations

All product descriptions, images and prices on this website are for reference and quotation purposes. A binding contract is formed only when we confirm your order in writing with a proforma invoice.

3. Orders & payment

Wholesale orders are subject to MOQ, which is stated in our quotation. Payment terms (deposit and balance) are confirmed in the proforma invoice. Orders are produced and dispatched only after agreed payment is received.

4. Custom / OEM / ODM orders

For private label and custom-made products, you warrant that your designs, logos, trademarks and specifications do not infringe the rights of any third party. You are responsible for the accuracy of the specifications you provide.

5. Quality & claims

All claims are handled under our Refund & Return Policy. Nothing in these terms limits your legal rights under mandatory consumer protection law where applicable.

6. Limitation of liability

Our total liability for any claim related to an order is limited to the value of the affected goods. We are not liable for indirect or consequential losses, including loss of profits or business opportunity.

7. Intellectual property

All content on this website (text, images, logos, product photos) is owned by Xuchang Susan Virgin Hair Factory or its partners and may not be reproduced without permission.

8. Governing law & disputes

These terms are governed by the laws of the People's Republic of China. Any dispute shall first be resolved through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent court at our place of business.

9. Contact

Questions about these terms: [email protected].