Privacy Policy

1. Who we are

Xuchang Susan Virgin Hair Factory ("we", "us") operates the website xuchangsusanhair.com. We are a wholesale manufacturer of 100% virgin human hair based in Xuchang, Henan, China. This policy explains how we handle personal data we collect from visitors and customers.

2. Data we collect

• Inquiry data - when you submit our contact or sourcing form: your name, email address, company name, country, phone number (optional) and the message you write.
• Communication data - when you contact us by email or WhatsApp, we keep the correspondence needed to handle your inquiry.
• Usage data - basic, non-identifying analytics about how visitors use this website (pages viewed, approximate region, device type), where available.

3. How we use your data

We use your data only to: respond to your inquiry and provide quotations; process and deliver orders; send order-related updates; improve our website and service. We do not sell, rent or trade your personal data to any third party.

4. Legal basis (GDPR)

We process inquiry data on the basis of your consent (when you submit a form) and our legitimate interest in responding to business inquiries. You may withdraw consent at any time by contacting us.

5. Data sharing

We share data only with service providers strictly necessary to run the business - for example email hosting and delivery services. All providers are bound to keep your data confidential. Where required by law, we may disclose data to competent authorities.

6. Data retention

We keep inquiry and order data only as long as needed to serve you and meet legal obligations (for example tax records), after which it is deleted or anonymised.

7. Your rights

If you are in the EU/EEA, you have the right to access, correct, delete or restrict your personal data, and to object to processing or request data portability. To exercise any of these rights, email us at [email protected] - we respond within 30 days.

8. Cookies

This website may use basic cookies or local storage for site functionality and analytics. You can disable cookies in your browser settings; the site remains fully usable without them.

9. Contact

Questions about this policy: [email protected]. We review and update this policy as needed; the latest version always appears on this page.